F.A.Q.
If your question is not answered on this page or you do not understand the answer, you can contact the Helpdesk for technical help.
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Is this a real email or a spam or phishing email?
“Phishing” is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and other sensitive information, by masquerading as a trustworthy entity (from Wikipedia).
Neither ITaP nor Math IT will ever ask you to reveal your password in an e-mail response, or over the phone, or in person. They will never send you a URL in an e-mail to click on that will ask you for your password; if necessary, they will give you instructions on how to get to a certain web page from the Math department home page or the Purdue home page. Additionally, neither ITAP nor Math IT will ever ask for any sensitive information (your date of birth, your Social Security Number, etc.).
Please feel free to email helpdesk@math.purdue.edu if you’re wondering about a specific email; however, if you have any suspicions about an email, it’s probably spam.