Department of Mathematics

F.A.Q.

If your question is not answered on this page or you do not understand the answer, you can contact the Helpdesk for technical help.


Mac OS X

  • How do I resolve the “Connection Failed” error when using the Citrix client?

    This error is because the default setting for the Connection type is set to TCP/IP + HTTP, instead of just TCP/IP.

    To change this setting, browse to your Applications folder, then to the Citrix ICA Client Folder.

    - Launch the Citrix ICA Client Editor.
    - On the Network Connections tab, click on the “Default Settings” button towards the bottom left. On the “Making a Connection” tab, you will see an area for Network Protocol.
    - Click on the drop down box and change the setting from TCP/IP + HTTP to just TCP/IP.
    - Save your settings and try connecting again.