Problems entering answers using MAC OS

CengageNOW has issued a fix for this problem:  

1. Open Finder
2. Go into Macintosh HD
3. Open the Library folder
4. Open Internet Plug-Ins
5. Delete Flash Player.plugin and flashplayer.xpt file
6. Empty your trash can
7. Go to the link below to download and install a previous version of Adobe Flash Player (during installation be sure that you have all browsers closed)
ftp://tech:helpme@ftp.thomsonlearning.com/public/Flash/install_flash_player_osx_ub.dmg.zip

If the fix doesn't work, please contact 

Paula Bayer 
CengageNOW Technical Support Supervisor 
paula.bayer@cengage.com 
800-876-2350 Option 2 ext. 5425 
Live chat: http://academic.cengage.com/support/ 
Instructor Support:  888-281-2990